Shipping policy

Thank you for shopping with ROBINSON RHONDA LYNN. We are a professional US-based online retail store focusing on luggage, handbags, travel bags and related bag accessories. We always follow standardized order processing and rigorous logistics management procedures to ensure all products are well-packaged, safely shipped and delivered to customers in intact condition within the estimated shipping cycle.

1. Order Processing Time

Once your order is successfully confirmed and paid, our team will complete product quality inspection, sorting and professional packaging within 1 to 5 business days. All processing work is only carried out on working days, excluding weekends and U.S. official statutory holidays.

During large promotional activities and peak shopping seasons with surging order volume, order processing may take longer than usual due to increased workload. We will actively send email reminders to all customers once obvious delays occur, ensuring you keep track of your order progress in real time.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on the actual weight, volume and shipping destination of the package. The final shipping cost will be clearly displayed on the checkout page before payment, without any hidden charges or additional fees.

Our standard shipping service has a unified estimated delivery period of 15 business days for all bag products. Please note that the delivery time is only a reference standard. The actual arrival time may be affected by logistics carrier scheduling, customs clearance progress, extreme weather, regional logistics restrictions and holiday shutdowns, which shall be subject to the actual logistics situation.

3. Shipment Confirmation and Order Tracking

After your order is outbound and picked up by the logistics carrier, our system will automatically send a shipment confirmation email to your reserved email address. The email contains your exclusive order number, official tracking code and logistics provider information for your independent inquiry.

Generally, logistics tracking information will be updated and available for online query within 24 to 48 hours after shipment. If the tracking status cannot be queried normally after the above period, you can contact our customer service team for manual checking and troubleshooting.

4. Incorrect Address Disclaimer

Customers need to fill in accurate, complete and valid shipping addresses and recipient contact information during order checkout. Please carefully check all details to avoid delivery errors, package detention or loss.

ROBINSON RHONDA LYNN will not bear any liability for misdelivery, package loss or return caused by wrong, incomplete or invalid address information provided by customers. If the package is returned due to address problems, customers shall bear the return logistics cost and corresponding reshipping fees for secondary delivery.

5. Lost or Damaged Packages

If your package logistics status is suspended for a long time or suspected to be lost during transportation, please submit a feedback application to our customer service team within 7 business days of the expected delivery date. We will cooperate with the logistics company to investigate the package trajectory and follow up on the processing result.

Luggage and bags may be squeezed, scratched or suffer accessory falling off and structural looseness during long-distance transportation. If you receive damaged or defective products, please contact us within 24 hours after signing for the package. You need to provide clear photos of the outer package and damaged product details. Our team will verify the problem truthfully and give a reasonable after-sales solution as soon as possible.

6. Apparel Care and Usage Notice

This usage and maintenance clause applies to all luggage, handbags, travel storage bags and daily bag products sold by our store. Each product is equipped with targeted care instructions according to different material characteristics such as leather, canvas and waterproof fabric.

We will not be responsible for product deformation, wear, aging and functional damage caused by improper use, irregular cleaning, long-term placement in harsh environments, artificial collision damage and private disassembly by customers. Customers are recommended to use and maintain the products in accordance with official guidelines to prolong the service life of the bags.

7. International Shipping and Customs Notice

For all international cross-border orders, the local customs department of the destination country or region will formulate corresponding tax standards according to local trade policies, and may levy import tariffs, inspection fees and other related charges.

All customs-related expenses and risks incurred in the process of international transportation are independently borne by the buyer. The product price and shipping fee charged by our store do not include any customs and tax costs. Customers need to abide by local import regulations and handle customs clearance issues by themselves.

8. Contact Information